Frequently Asked Questions

Where can I find shipping information?

Do you price match?

  • No

    May I combine promotional offers?

    • A single promotion may be used per purchase. Promotion may not be used on prior purchases. Promotions include website discount codes, in-store coupons, and 0% interest financing
    • Attempted manipulation of this policy will result in cancellation of sale and invalidation of all offers

      What is your return policy?

      • Brand-new merchandise may be returned within 2 business days of receipt with a 25% restocking fee. Mattresses or box springs removed from their plastic covering may not be returned
      • Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customer?s responsibility
      • Exchanges must be authorized. Images of the defect(s) must be sent to help@stealasofa.com in order to receive an authorization
      • Products may take 1 - 2 weeks to arrive. Any cancellations or modification of these items after the date of purchase will be subject to a 25% restocking fee. Once merchandise is delivered, standard return policy is applicable

        What is your warranty policy?

        • Customers are required to email a photo of damaged merchandise to help@stealasofa.com for a service authorization
        • Defective merchandise in good condition will be repaired free-of-charge 30 days after purchase for customers who opted for delivery with assembly
        • Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department
        • A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service
          • Charge is generally $60 - $90
          • Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customer?s responsibility.
            • Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department
            • Defective merchandise my not be returned for a refund - repair or exchange are the only available options
            • Merchandise that appears dirty or heavily abused will incur a service fee or may be rejected by the manufacturer

              Where is your warehouse and what are the hours?

              • Address: 
                • 1221 Frankel Ave, Montebello, CA 90640
                • Hours: 
                  • Mon - Wed, Fri: 10a-2p, 3p-7p
                  • Sat: 10a-6p
                  • Closed: Thu, Sun

                  Where are showrooms located and what are the hours?

                    • Address
                      • 1151 S. Main St. Unit C, Los Angeles CA 90015
                      • Hours
                        • Mon - Wed, Fri - Sat: 11a-8p
                        • Thu: Closed
                        • Sun: 11a-7p

                            Can I ship to an address other than my billing address?

                            • Yes, but the correct billing name, address, and phone number must be verified before your order will ship

                              How Do I Place An Order?

                              • Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day
                              • Call us! - Our sales and service team is ready to place your order over the phone. You may reach us at 213-223-6126 during store business hours
                              • Visit our Showroom! - Our showroom is located at 1151 S. Main St., Los Angeles CA 90015. Our bestselling products including sofas, sectionals, tables, beds, and mattresses are on display. Plus, our staff is prepared to help you (not sell to you)

                              What Are My Payment Options?

                              • Credit Cards - American Express, Discover, MasterCard and Visa
                              • PayPal
                              • Cash - Accepted in store. Cash on delivery is not available
                              • Financing - 0% interest financing is offered through Synchrony and Snap! Finance. Apply online and complete your purchase in-store

                              Order Confirmation

                              After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an "Order Confirmation" email from us immediately after placing your order, please call us at 213-223-6126 to verify that your order is complete. "Pick Up" order confirmations include our warehouse address and hours

                              Sales Tax

                              We are required by law to charge sales tax for all intrastate sales